Q & A

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Due to the custom nature of our products, VARSITY SUPPLIER is unable to provide any refunds and returns on custom orders. If you have placed the order with us, it is a binding contract. Please understand this policy before purchase. After approving the design mock up no changes can be made to the product. Furthermore, apparel does not print until the mock up is approved by the customer.

COLORS : We do not guarantee 100% color match but match as closely as possible within CMYK industry standards for cards. Card color may shift from design displayed on computer monitors (we cannot compensate for RGB values you may be viewing through your screen). Heavy stocks may absorb colors more than other stocks, which can affect color results.

1. How long is the turnaround time for custom orders? 

  • Orders typically take 4-6 weeks upon finalization of design and payment. Large bulk orders and those with intricate designs may take 1-2 weeks longer.

2. Is there a minimum per order?

  • 8-10 per order is usually required.

  •  Fleece bomber jackets 25 minimum.

    Shipping and Consideration “We are not Amazon, lol”

  • Here in the office fulfilling orders as “Gucci Mane” plays in the background it dawned upon us that it’s remotely baffling that we even have to say that we apologize to our supporters that we are not Amazon. We are sincerely sorry that we are not and have zero interest in becoming anything close to it.⁣

    Granted, we are small here & on top of us trying to fulfill every aspect of the brand via marketing, social, production, orders, customer service, etc we are most to blame for delay of orders. We appreciate those who understand us for being who we are. Then there’s the others...the people who don’t know us, don’t know our story, don’t care to know our story and are privileged due to their Amazon Prime membership. The one who send emails about their order and feel entitled to their item(s) arriving on their time because of whatever reasoning & experiences they get from other corporate companies. We don’t cater to you & we are every unapologetic about that feeling.⁣

    We purposely don’t offer expedited shipping options because we treat every order equal & it’s as simple as that. Everyone is bound to get the same precise experience in regards to how we process our orders & it’s not a rushed operation whatsoever. Not to give too much energy to those who don’t understand us, this is really a highlight & another thank you to the ones who truly do and have been overly patient & cooperative with us. We owe you and we will compensate!⁣

    With all that being said, we’re almost 100% on top of our orders. Thank you to those who get it. I’m sure we speak for a lot of small businesses out there operating with little to no team. Cater to the ones who cater to you. That’s what a foundation is built from.

    -The Suppliers